ServiceWorks
ServiceWorks
6735 Pleasantview Dr.
Portage, MI 49024
6735 Pleasantview Dr.
Portage, MI 49024
Category: Misc. Business Services
Customer Service Evaluations
We send in mystery shoppers to evaluate all aspects of the customer service experience.
Keywords: mystery shopping, secret shopping, customer service, customer service consulting
We send in mystery shoppers to evaluate all aspects of the customer service experience.
Keywords: mystery shopping, secret shopping, customer service, customer service consulting
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Interview Q&A
How long have you been in business?
Almost three years.
What is your primary product or service?
Customer Service evaluations and consulting.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
I've been a part time mystery shopper for 15 years for other companies. I saw a local need for this, especially in restaurants. I've always been critical of service and wanted to put this effort into a business.
How do you differentiate yourself from other businesses in your category and area?
I find quality, detail-oriented shoppers and our report turnaround is 48 hours from the visit to the owner.
How many locations do you have and do you have plans to expand?
Just one in Portage, MI
Provide detailed directions to your location
N/A
What type of payments do you accept?
Cash, checks
Which areas do you service?
Retail, restaurants, healthclubs, auto dealerships, banks, daycares, real estate, etc.
Who owns your company or runs daily operations?
Myself
What are your hours of operation?
M-F 8-5
What is the best compliment anyone can give you?
That I am a good friend.
What is your favorite quote or Bible verse?
Happiness is neither virtue nor pleasure or this thing nor that, but simply growth. We are happy when we are growing. - William Butler Yeats
Almost three years.
What is your primary product or service?
Customer Service evaluations and consulting.
How did you first become interested in your line of business? (if owner) - What is your background? (If owner or store manager)
I've been a part time mystery shopper for 15 years for other companies. I saw a local need for this, especially in restaurants. I've always been critical of service and wanted to put this effort into a business.
How do you differentiate yourself from other businesses in your category and area?
I find quality, detail-oriented shoppers and our report turnaround is 48 hours from the visit to the owner.
How many locations do you have and do you have plans to expand?
Just one in Portage, MI
Provide detailed directions to your location
N/A
What type of payments do you accept?
Cash, checks
Which areas do you service?
Retail, restaurants, healthclubs, auto dealerships, banks, daycares, real estate, etc.
Who owns your company or runs daily operations?
Myself
What are your hours of operation?
M-F 8-5
What is the best compliment anyone can give you?
That I am a good friend.
What is your favorite quote or Bible verse?
Happiness is neither virtue nor pleasure or this thing nor that, but simply growth. We are happy when we are growing. - William Butler Yeats
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